| About Us This web site is owned and operated by Prestige Autotrim Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Prestige Autotrim Products Ltd, Oak Tree Place, Expressway Business Park, Rock Ferry, Birkenhead, CH42 1NS England Phone: +44 (0)151 643 9555 Fax: +44 (0)151 643 9634 Email: sales@prestigecarhoods.com Company number: 477 1156 35 |
| Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may submit your card information by phone. Our number is +44 (0)151 643 9555. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Postage is priced according to the weight of the parcel and the destination. In most cases, the postage cost will be added to your shopping basket and the postage cost will also be confirmed by email upon ordering. If you would like to know the postage cost before ordering, please email us sales@prestigecarhoods.com or call +44 (0)151 643 9555. |
| Delivery Schedule You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders delivered within the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Prestige Autotrim Products Ltd Terms Of Sale We want you to be happy with your purchase and have full confidence that we are here to look after you should anything go wrong. We understand that you are trusting us with your purchase and we thank you for that. For our part, we intend to ensure you are completely satisfied with the products and services we supply. International customers will receive the same warranties and service and please be assured we make every effort to ensure that your purchasing experience with us will be easy and trouble free. The world is a very small place today and deliveries to most international destinations are as quick and easy as local ones. Guaranteed Precise Fit. All our products are continually tried and tested. We employ the latest technology in our production and it would be very rare indeed if our products were too big or too short for the intended application. This is particularly relevant with soft tops. Under normal circumstances, every soft top will fit precisely but not everyone can fit a soft top precisely. Claims for poor fit are 99.9% installation issues. If you have a problem don't automatically assume the soft top is at fault. We sell and fit 1000's and we see and know most of the installation problems. If you have a installation problem we are only to happy to help. You can call us for advice or digital photographs can be e-mailed to us. 12 Month Warranty Mistakes sometimes happen and warranty claims are rare but nevertheless can happen. We will gladly correct our mistakes and deal with your warranty claims but please understand that we are responsible for our product only, not the installation or removal. All our products are warranted to be free from defects in material and workmanship. Damage resulting from incorrect installation, car manufacturers design problems, pinching or wear and tear during lowering and raising of the top frame, normal wear and tear, incorrect cleaning materials, improper cleaning methods or atmospheric conditions is the responsibility of the buyer. No warranty is offered or implied on plastic windows after installation. Plastic windows need special care and attention. They can last 10 years or 10 minutes. For instance, they can crack in cold conditions and they are easily damaged if the soft top is incorrectly lowered. On some cars, the soft top folds into such a small space that creasing is inevitable. We recognize that occasionally extraordinary situations arise. This warranty / return policy is extended to cover the majority of transactions. Special situations will be handled on an individual basis. Warranty for our products is one year from date of purchase. Warranty claims and refunds are prorated from the purchase date, based on the estimated normal product service life. Our liability for breach of the above warranty is limited to refunding the purchase price of the goods, or at our discretion to replacement upon its return. Under no circumstances shall we be responsible for any other form of consequential damage including installation costs, removal costs, damage to associated products, vehicle hire costs or loss of profit arising out of the use or inability to use the products supplied. No claim for any breach of warranty herein shall be valid unless delivered in writing to the company within the warranty period. Buyer submits to the exclusive jurisdiction of English Law and English courts. |
| Privacy Policy Prestige Autotrim Products Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy 14 day money back guarantee We offer a 14 day money back guarantee should you not be entirely happy with your purchase. (Excludes postage costs). This only applies to items made in the original quality material and colour. ie; items made in non standard colours and materials for your vehicle are considered "Made To Order" and can only be returned if defective. No item may be returned without prior authorisation. Please notify us of your intent to return an item by email or phone stating reasons for return. We can then take steps to fast track the item once received. All items should be examined immediately upon receipt for defects. Only items that are unused, unmarked and in re-sellable condition can be returned. Return postage is your responsibility unless the item is being returned due to defect. Return items must be repacked in the original container and plastic windows free of scratches. Soft tops that are poorly packed and badly creased will not be accepted back. Flexglas windows should be packed without creases and protected with tissue paper. |